TrueWait
TrueWait: know who is really still waiting in Ontario.
TrueWait cleans surgical and imaging wait lists for hospitals and specialist clinics in Ontario, Canada.
The problem
Wait lists drift. Patients are treated somewhere else, move away, are listed twice, or decide they no longer want the procedure, yet they stay on the list.
Hospital reviews in Canada and the UK have repeatedly found that a meaningful share of entries no longer need the slot. Re-checking thousands of patients by hand takes staff time that hospitals do not have.
What it does
Outcomes for the team.
- 01A wait list your team can trust, kept current.
- 02Entries surfaced for patients who were already treated, are listed twice, have moved, or no longer want care.
- 03Patients confirmed in their own language, with six languages supported.
- 04Nothing removed from the list without a staff member’s sign-off.
- 05Freed and cancelled slots offered to patients who still need them.
- 06A clearer picture of the real wait for each service.
- 07Built in Ontario, hosted in Canada, designed around PHIPA.
What it will not do
- TrueWait does not take a patient off a list on its own.
- It does not diagnose, and it does not promise a wait shortened by any set number of days.
- A first conversation does not need patient information.
Who it is for
- Surgical program directors
- Diagnostic imaging managers
- Patient access leaders
- Specialist clinic managers
How a pilot works
A paid 90-day pilot. Staff stay in control.
Your access team stays in control. During the pilot, staff approve every change, and nothing leaves the list without sign-off.
01
A 20-minute conversation
Tell us how the work happens today. No patient information is needed, and none should be sent.
02
A paid 90-day pilot
We scope it with you. Your staff review what the software prepares and approve what changes.
03
A decision at day 90
You continue, adjust, or stop. Information you share with us is treated as confidential.
Privacy and Canadian hosting
Built in Ontario. Hosted in Canada.
- Hosted in Canada.
- Designed around PHIPA. That is a design goal, not a certification.
- Patients are asked, in their own language, before a removal is proposed.
- Staff sign off before any removal.
- Information shared with us is treated as confidential.
“Designed around PHIPA” describes how the product is shaped. It is not a certification, and this site does not claim one.
Book a 20-minute demo.
Tell us how your team works today, or write to [email protected]. No patient information is needed.
TrueWait is a product of Érable AI Governance, Ontario. Information shared with us is treated as confidential.